This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

PC had to have reinstall of windows 10. After installing thunderbird, all of my previous & saved emails have been lost. Is there way to recover them.

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Matt

Rita
Rita
more options

My Windows 10 crashed and I had to have a new install. After reinstalling Thunderbird, all of my previous emails that I saved were gone. I thought my profile, setting, emails, addresses were backed up by Carbonite which restored my files, but I don't know how to find the Thunderbird files to restore my older emails that I saved. Can I restore them is my first question and secondly, if so, how do I do that. Thanks for any help or information you can give me.

My Windows 10 crashed and I had to have a new install. After reinstalling Thunderbird, all of my previous emails that I saved were gone. I thought my profile, setting, emails, addresses were backed up by Carbonite which restored my files, but I don't know how to find the Thunderbird files to restore my older emails that I saved. Can I restore them is my first question and secondly, if so, how do I do that. Thanks for any help or information you can give me.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

https://support.mozilla.org/en-US/kb/profiles-tb#w_where-is-my-profile-stored