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When I attempt to attach a file in gmail, it does nothing. It doesn't open a dialog box, no error message, NOTHING. If I switch to a different browser it works

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  • Last reply by FredMcD

jlmaatman
jlmaatman
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I am unable to attach a file to an email. It's not that I get any response at all, it just sits there. I don't have a "Not Responding" message at the top of the screen or an error message. I get nothing. I've tried some of the solutions suggested on the net but nothing works other than using a different browser which I would prefer not to do.

I am unable to attach a file to an email. It's not that I get any response at all, it just sits there. I don't have a "Not Responding" message at the top of the screen or an error message. I get nothing. I've tried some of the solutions suggested on the net but nothing works other than using a different browser which I would prefer not to do.

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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 13.0 r0 Shockwave Flash 21.0 r0 Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 21.0.0.242 Flash Player (Linux) Version 11.2.202.621

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.