This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

WHAT THE **** HAPPENED . . . . Where did everything go !?!?!?!

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

While using Firefox (with many Tabs open) . .along with using and/or having two separate programs open (nothing to do with Firefox) . . as this happens from time to time (when I have way too many Tabs open) Firefox gets a little slow and sometimes crashes and/or just freezes up for obvious reasons.

Well, while I was using Firefox (with yes, probably too many Tabs open) . . Firefox froze up on me. So I did what I have usually done and opened Task Manager and closed it (or “end task”) I also closed everything else that was open, or that I was using at the time and restarted my computer. When I opened up Firefox the Restore Session page opened showing all the Tabs I had open before and ready to restore them. But every one of my “Add-ons” where gone, along with all my “Bookmarks” and History!?!

The missing Add-ons are not such a big deal. I simply added them back, or the one’s I was using. It’s the fact that aaaalllll the Bookmarks that I had are gone, and the History also !?!?!

How do I get them back, or can I even get them back (the Bookmarks I mean) !?!?!?! Now before you asked me, the answer is Yes I did try using Windows Restore. Twice! But it didn’t restore the Bookmarks.

Is there anything I can do !?!?!?!

While using Firefox (with many Tabs open) . .along with using and/or having two separate programs open (nothing to do with Firefox) . . as this happens from time to time (when I have way too many Tabs open) Firefox gets a little slow and sometimes crashes and/or just freezes up for obvious reasons. Well, while I was using Firefox (with yes, probably too many Tabs open) . . Firefox froze up on me. So I did what I have usually done and opened Task Manager and closed it (or “end task”) I also closed everything else that was open, or that I was using at the time and restarted my computer. When I opened up Firefox the Restore Session page opened showing all the Tabs I had open before and ready to restore them. But every one of my “Add-ons” where gone, along with all my “Bookmarks” and History!?! The missing Add-ons are not such a big deal. I simply added them back, or the one’s I was using. It’s the fact that aaaalllll the Bookmarks that I had are gone, and the History also !?!?! How do I get them back, or can I even get them back (the Bookmarks I mean) !?!?!?! Now before you asked me, the answer is Yes I did try using Windows Restore. Twice! But it didn’t restore the Bookmarks. Is there anything I can do !?!?!?!

All Replies (4)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.


Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.192 Flash Player (Linux) Version 11.2.202.626

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29


I am guessing this is what you mean, by "Crash Reports" (below) ?


6/25/2016 10:06 PM https://crash-stats.mozilla.com/report/index/bp-8ed8f99c-5afa-48f8-aaa5-49fcb2160626

6/25/2016 9:29 PM https://crash-stats.mozilla.com/report/index/bp-bc98373d-9f11-4338-951b-5110a2160626


While i'm waiting for your reply i'm going to try something. . . when i tried using Windows Restore twice and that didn't work, i Undid the Restore points (both of them) . . to take me back to where i was.

Well, the restore points were only for a few days back. There was also two other Restore Points over one to two weeks back , so i'm going to try that also i guess.

more options

That are problems with the Shockwave Flash plugin.

  • Process Type plugin Shockwave Flash Version: 22.0.0.192 Filename: NPSWF32_22_0_0_192.dll

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: