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Firefox crashes frequently while using Gmail

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

mahill23
mahill23
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Firefox freezes several times a day and needs to be forced closed and restarted. It seems to happen when I am using Gmail, especially when I am replying to an email.

I have the most recent version of Firefox and have gone through all of the steps here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

I don't think there are always crash reports submitted when this happens because I am often forcing Firefox to close on my own. However, it does look like there is one crash report from today: bp-5da62455-ef1f-4ac9-adeb-870012160901

Firefox freezes several times a day and needs to be forced closed and restarted. It seems to happen when I am using Gmail, especially when I am replying to an email. I have the most recent version of Firefox and have gone through all of the steps here: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help I don't think there are always crash reports submitted when this happens because I am often forcing Firefox to close on my own. However, it does look like there is one crash report from today: bp-5da62455-ef1f-4ac9-adeb-870012160901

All Replies (1)

FredMcD
FredMcD
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Signature: hang | MsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin Shockwave Flash Version: 22.0.0.209

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: