Firefox have a crash
Good day!
I have one question, because i don`t know what to do next .
I have a laptop, and there installed new, fresh, original copy of windows 7 home premium. In this laptop i install all needed programs. Of couse i istall my favorite browser firefox. But i don`t know why my browser usually have a crash.
What i have tried to solve this problem:
1. I have tried install newer version of firefox, and i try to install broswer in another folder.
2. i Check Operating System. All files installed correctly.
3. I check HDD . There is no Badblocks.
4. I check RAM. There is no errors.
about:crashes give me this crashes what you can see in the picture.
bp-758185ff-a3a3-42a9-8c41-6aedc2160824
Need your support. Thank you very much for answering.
All Replies (5)
Picture here.
Crashing module in that crash report: onepin-opensc-pkcs11.dll Red-flagged 8 times at the start of that report.
Did you install anything for enabling smart cards in Mozilla Firefox?
Plus nvwgf2um.dll is re-flagged 8 times (2 batches of 4 in threads 28 & 29)
I believe that file is related to NVIDIA graphics drivers.
Did you install the newest video drivers after re-installing Win7 ? Check the website for the manufacturer of that laptop for drivers and make sure you have the latest version of drivers for that laptop.
Sorry, missed seeing that screenshot.
We need click-able hyperlinks for retrieving crash reports - ain't gonna type every character from am image to look at all those reports.
I turn off all plugins but firefox still have a crash.
I try new version of video drivers. Maybe there is a problem.
Please copy and paste the actual text of those crash IDs in to your reply. After it is posted the software changes it to a link We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.