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Why does firefox close everytime I click on options on the menu

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

ianrunci
ianrunci
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Running the latest version of Firefox on Windows XP and everytime options in the tools menu it opens a tab and instantly shuts down. Also if I open troubleshooting information and click on Profile Folder/show folder it does the same just closes down. I have tried uninstalling reinstalling, deleting profiles turning off the plugins etc etc and still nothing works

Running the latest version of Firefox on Windows XP and everytime options in the tools menu it opens a tab and instantly shuts down. Also if I open troubleshooting information and click on Profile Folder/show folder it does the same just closes down. I have tried uninstalling reinstalling, deleting profiles turning off the plugins etc etc and still nothing works

All Replies (1)

FredMcD
FredMcD
more options

v49 and 50 have been causing problems of late.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?