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Firefox won't show any pages, or options. have to about:support refresh every time

  • 4 replies
  • 8 have this problem
  • 5 views
  • Last reply by jhenneike

jhenneike
jhenneike
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After update to Firefox 50, I cannot access any sites or open Firefox->options when starting firefox. Have to perform a 'refresh' by going to 'about:support' and clicking refresh. Then it works, but only for that session.

After update to Firefox 50, I cannot access any sites or open Firefox->options when starting firefox. Have to perform a 'refresh' by going to 'about:support' and clicking refresh. Then it works, but only for that session.

Chosen solution

hi jhenneike, can you please try the following and see if that works: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false.

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All Replies (4)

philipp
philipp
  • Moderator
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Chosen Solution

hi jhenneike, can you please try the following and see if that works: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false.

jhenneike
jhenneike Question owner
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Thank you philipp. My firefox now loads normally again. Is this a new default setting? or what could have triggered this? I ask because I have several users at my company that have this same behavior, but no everyone is affected...

philipp
philipp
  • Moderator
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this is the setting that controls the new multiprocess-architecture in firefox ("e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/ in firefox 50, e10s was enabled for more users on firefox release (everyone with compatible addons), so that's probably the reason why you started seeing it after the last update...

could you point your it department to chime in at bug https://bugzilla.mozilla.org/show_bug.cgi?id=1319055 which was filed just today as well...

jhenneike
jhenneike Question owner
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I will pass the request on to our IT folks.

Thanks again.