Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why does it take an entire day sometimes to download a webm file?

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

i am using firefox 50.1.0 and video download helper 6.2.0

i have had zero problems until webm. i can download any file, music video from youtube, for instance, and it takes a few seconds. but a webm file from youtube sometimes takes an entire day and if there is an auto reboot in there somewhere (from a windows update or something), i don't get the file.

any suggestions?

thanks

joe

i am using firefox 50.1.0 and video download helper 6.2.0 i have had zero problems until webm. i can download any file, music video from youtube, for instance, and it takes a few seconds. but a webm file from youtube sometimes takes an entire day and if there is an auto reboot in there somewhere (from a windows update or something), i don't get the file. any suggestions? thanks joe

Chosen solution

Free YouTube Download http://www.dvdvideosoft.com/products/dvd/Free-YouTube-Download.htm

Use this YouTube downloader to get single videos and complete playlists, show list, charts and user channels from YouTube. Convert to AVI, MP3, WMV.

Read this answer in context 👍 0

All Replies (4)

more options

Hi

How big is the file in question?

more options

Chosen Solution

Free YouTube Download http://www.dvdvideosoft.com/products/dvd/Free-YouTube-Download.htm

Use this YouTube downloader to get single videos and complete playlists, show list, charts and user channels from YouTube. Convert to AVI, MP3, WMV.

more options

hi;

it's just a 'normal' music video file from you tube... 10-20meg files. i am using Video DownloadHelper. it works great on every other file. if there is a choice of files, i always pick the mp4 or avi or whatever. if there is only one choice, and it's usually just a webm file, it can take an entire day. to get a 15meg file.

but since then, i found https://github.com/gantt/downloadyoutube and it seems to work great so far.

so i am pretty sure its a problem with Video DownloadHelper. and i'll just quit using it.

thanks guys.

joe

more options

Good to hear. Safe surfing.