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Firefox opens to black tab and won't work unless I "refresh" and sign in.

  • 2 replies
  • 1 has this problem
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  • Last reply by bobguth

bobguth
bobguth
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When I open Firefox, it opens to a blank tab rather than my home page. Then nothing works. I have to go to help, troubleshooting information and refresh which takes me to a page where I have to sign in. Once that's done, the program works. This problem started suddenly a few days ago.

When I open Firefox, it opens to a blank tab rather than my home page. Then nothing works. I have to go to help, troubleshooting information and refresh which takes me to a page where I have to sign in. Once that's done, the program works. This problem started suddenly a few days ago.

Chosen solution

hi, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

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All Replies (2)

philipp
philipp
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Chosen Solution

hi, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

bobguth
bobguth Question owner
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Thank you phillip. Worked like a charm!