This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird asking for password for account which does not exist or listed

  • 1 reply
  • 2 have this problem
  • 9 views
  • Last reply by christ1

more options

Setting up thunderbird on a new computer when adding an additional email account I mis spelt it and is now apparently logged into the system. Whenever I start up thunderbird it asks for a password for this false account. I cannot remove it because it is not listed in accounts. How can I find and delete the false account details? Thanks Bringee

Setting up thunderbird on a new computer when adding an additional email account I mis spelt it and is now apparently logged into the system. Whenever I start up thunderbird it asks for a password for this false account. I cannot remove it because it is not listed in accounts. How can I find and delete the false account details? Thanks Bringee

All Replies (1)

more options
I cannot remove it because it is not listed in accounts.

Please post a screenshot where you attempt to delete the account. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem