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My firefox has had my AOL mail yesterday I can't see any emails from aol. says the page is gone. But in other brousers the mail loads and is there, Please help

  • 2 replies
  • 2 have this problem
  • 16 views
  • Last reply by FredMcD

skoblick1
skoblick1
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I have mozilla firefox with an AOL Home page. I have always been able to get email. Now, every time i click on Mail... I get the message. this account is gone or not a working account. If I start by accessing aol mail thru AOL, or edge or internet explorer. the email comes up. what happened to my AOL mail on my FireFox brauser? Thanks Steve

I have mozilla firefox with an AOL Home page. I have always been able to get email. Now, every time i click on Mail... I get the message. this account is gone or not a working account. If I start by accessing aol mail thru AOL, or edge or internet explorer. the email comes up. what happened to my AOL mail on my FireFox brauser? Thanks Steve

All Replies (2)

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 26.0 r0 Shockwave Flash 16.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 26.0.0.137

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?