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I have lost my log ins and paswords even though I used the correct log in criteria.

  • 1 reply
  • 4 have this problem
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  • Last reply by FredMcD

IamDruid
IamDruid
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Firefox developer updated and send me a message to log in to my account to sync data.

However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins.

However, I have all the information still on my smart phone!

This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Firefox developer updated and send me a message to log in to my account to sync data. However, after I logged in and sync completed I needed to log into another account. I noticed the account asking me for my password, which should happen automatically from the stored logins. Going to settings and logins I found all my information disappeared. I did not forgot or changed my password, which is Firefox standard procedure to then destroy logins. However, I have all the information still on my smart phone! This is the second incident where my logins were destroyed using sync. I never had a problem otherwise but are now strongly contemplating the authenticity and intend of Mozilla or Firefox for that matter as I cannot get ANY response from Firefox in this regard.

Modified by IamDruid

All Replies (1)

FredMcD
FredMcD
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Did you reset the sync password?

Resetting the sync password, or changing its e-mail, will remove all data from the servers.

This is a security feature. https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

  • I've lost my Firefox Sync account information - What to do
  • I’ve forgotten, or don't have access to, my Firefox Account email address

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible