This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't open or save attachments

  • 2 replies
  • 2 have this problem
  • 13 views
  • Last reply by Debporter

Debporter
Debporter
more options

When I click on attachment to open it nothing happens. When I click on attachment to save it I get a alert "Unable to save the attachment. Please check your file name and try again later."

When I click on attachment to open it nothing happens. When I click on attachment to save it I get a alert "Unable to save the attachment. Please check your file name and try again later."

Chosen solution

Matt said

What anti virus do you have?

Thank you for replying. I use AVG. But I solved the problem by reinstalling Thunderbird and restarting my computer.

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What anti virus do you have?

Debporter
Debporter Question owner
more options

Chosen Solution

Matt said

What anti virus do you have?

Thank you for replying. I use AVG. But I solved the problem by reinstalling Thunderbird and restarting my computer.