This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox hangs if print option is chosen in google photos image view

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Shadow110

tobis_supportaccount
tobis_supportaccount
more options

When clicking on the print dialog in the main menu while on a single image view in the google photos web app firefox seems to hang internally. Some effects caused by this procedure:

  • The "preparing print" dialog stays visible indefinitely
  • It is possible to open new Tabs but requests for websites are not resolved anymore.
  • The browser can't be closed anymore

Firefox version: 57.02 64-bit OS: Windows 10 (bug report written from another machine)

When clicking on the print dialog in the main menu while on a single image view in the google photos web app firefox seems to hang internally. Some effects caused by this procedure: * The "preparing print" dialog stays visible indefinitely * It is possible to open new Tabs but requests for websites are not resolved anymore. * The browser can't be closed anymore Firefox version: 57.02 64-bit OS: Windows 10 (bug report written from another machine)

All Replies (1)

Shadow110
Shadow110
more options

Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to.

Go the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.