This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Amazon Assistant does not work on the latest version of Forefox

  • 5 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

rgreenbe
rgreenbe
more options

I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed

I downloaded Amazon Assistant for Firefox. When I click on the button it does open up but but the "working" icon spins and then nothing. The box is blank. An FYI...this same feature works perfectly on chrome. I am running Windows 10 with all updates installed

All Replies (5)

WestEnd
WestEnd
more options

Where are you downloading Amazon assistant from?

FredMcD
FredMcD
more options

You should contact its support. Also make sure it is compatible with the new browser.

rgreenbe
rgreenbe Question owner
more options

I downloaded thru Firefox from their add-ons

Shadow110
Shadow110
more options

rgreenbe said

I downloaded thru Firefox from their add-ons

Mozilla only ok's Extensions submitted by Developers to be used with Firefox. They ok them only and give the Developer a web page to distribute their Extension from. This in no means that Firefox Support does the Developers Support when their page https://addons.mozilla.org/en-US/firefox/addon/amazon-browser-bar/ has a Support link and a contact Link.

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the Browser Console (Tools -> Web Developer) for messages about this extension.

Also check that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History) in case this makes a difference.