Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

scam message is false positive

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by Henry

Henry
Henry
more options

My local city councilwoman's email address keeps being flagged as a scam.

districta houstontx gov

Is there anyway to train the scam detection to NOT flag this message as a scam? It's kinda silly honestly. HoustonTx.gov is the official website of Houston, Texas and thus not a scam. There should be an option to flag the message as not a scam or be a way to send false positive domains so the filter can be updated.

My local city councilwoman's email address keeps being flagged as a scam. districta houstontx gov Is there anyway to train the scam detection to NOT flag this message as a scam? It's kinda silly honestly. HoustonTx.gov is the official website of Houston, Texas and thus not a scam. There should be an option to flag the message as not a scam or be a way to send false positive domains so the filter can be updated.

Modified by James

Chosen solution

Scam detection is far from perfect. It is not trainable. It is either on or off. Documentation is here. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

Read this answer in context 👍 0

All Replies (2)

user01229325
user01229325
more options

Chosen Solution

Scam detection is far from perfect. It is not trainable. It is either on or off. Documentation is here. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

Henry
Henry Question owner
more options

Airmail said

Scam detection is far from perfect. It is not trainable. It is either on or off. Documentation is here. https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection

That kinda sucks. Everytime someone with thunderbird get's an email from their council person they get a message it's a scam. Seriously. But I guess I'll just turn off the scam detection.