This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Option to Save Log-ins and Passwords is blank

  • 2 replies
  • 2 have this problem
  • 33 views
  • Last reply by cor-el

more options

When I go to Options/ Privacy and Security/ Forms and Passwords, I cannot check the box "Ask to save logins and passwords for websites." How do I fix this? There are 3 saved log-ins. Thanks.

When I go to Options/ Privacy and Security/ Forms and Passwords, I cannot check the box "Ask to save logins and passwords for websites." How do I fix this? There are 3 saved log-ins. Thanks.

Chosen solution

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"
Read this answer in context 👍 0

All Replies (2)

more options

Post the error screen shot?

Modified by WestEnd

more options

Chosen Solution

Make sure you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; Never Remember History).

  • Options/Preferences -> Privacy & Security
    Firefox will: "Use custom settings for history"
  • remove checkmark: [ ] "Always use Private Browsing mode"