This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

webgl error and loading issue

more options

Unable to initialize WebGL. Your browser may not support it. http://lustcase.com/ gives the error message. I got the new 61.0.2 and latest nightly build and get that error or some games won't even load. https://www.nutaku.net/games/crush-crush/play/ will not display. I then did this.

   To enable WebGL, set webgl.force-enabled to true.
   To enable Layers Acceleration, set layers.acceleration.force-enabled to true
   To enable Direct2D in Windows Vista/7, set gfx.direct2d.force-enabled to true
Unable to initialize WebGL. Your browser may not support it. http://lustcase.com/ gives the error message. I got the new 61.0.2 and latest nightly build and get that error or some games won't even load. https://www.nutaku.net/games/crush-crush/play/ will not display. I then did this. To enable WebGL, set webgl.force-enabled to true. To enable Layers Acceleration, set layers.acceleration.force-enabled to true To enable Direct2D in Windows Vista/7, set gfx.direct2d.force-enabled to true

Chosen solution

I am using windows 7 not 10 and ran the CD that had the windows 7 installer Also I have the Intel Graphics and Media control panel.

Looks like It was a graphics issue that Intel was causing, the update utility was conflicting with the run time environment so thanks for having me check that as I have removed the program and got things working again.

Read this answer in context 👍 0

All Replies (5)

more options

I can get crush-crush to display in Chrome

more options

https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

I was told to try that for 60.0.1 and no update for the Intel(R) G41 Express Chipset. Uninstall and Deleting with cleanup. Installed 61.0.2 and still has the problem.

Modified by jchris1_2000

more options

Info if go to Windows 10 with that card : https://msfn.org/board/topic/174272-intel-g41etc-video-chipsets-no-opengl-support-fix/

So your running a XP driver ? Supports OpenGL 2.0

https://www.intel.com/content/www/us/en/support/articles/000005575/graphics-drivers.html

https://www.eightforums.com/threads/intel-g41-opengl-on-windows-8-1-x64.44607/

https://communities.intel.com/thread/47236

Various fixes, and non-authorized by intel as will not support OpenGL unless use other drivers not made for it as far as I can understand.

more options

Chosen Solution

I am using windows 7 not 10 and ran the CD that had the windows 7 installer Also I have the Intel Graphics and Media control panel.

Looks like It was a graphics issue that Intel was causing, the update utility was conflicting with the run time environment so thanks for having me check that as I have removed the program and got things working again.

Modified by jchris1_2000