This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not open email links

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by WestEnd

more options

I get links in emails recently to my webmail service(mail.com). Many links from images will only clock out, but if I used edge they open fine. Puritain.com is one source of emails that do not work.

Link location: https://deref-mail.com/mail/client/5H1ARmKRJc8/dereferrer/?redirectUrl=http%3A%2F%2Fclick.e.puritan.com%2F%3Fqs%3Dc50d42ed5064b5cbddcca3a1d40a1ec81cddf21b6d5bda82c479aae5ecfc0d620079ace7736a1d7721f06d6d3aff84cc06d27f48cadca4af Error: The connection has timed out. This is probably something to do with how mail.com handles this but it works fine in Edge.

I get links in emails recently to my webmail service(mail.com). Many links from images will only clock out, but if I used edge they open fine. Puritain.com is one source of emails that do not work. Link location: https://deref-mail.com/mail/client/5H1ARmKRJc8/dereferrer/?redirectUrl=http%3A%2F%2Fclick.e.puritan.com%2F%3Fqs%3Dc50d42ed5064b5cbddcca3a1d40a1ec81cddf21b6d5bda82c479aae5ecfc0d620079ace7736a1d7721f06d6d3aff84cc06d27f48cadca4af Error: The connection has timed out. This is probably something to do with how mail.com handles this but it works fine in Edge.

All Replies (1)

more options

Oops, something went wrong...

Error-Code: 403

That is error code from the site.