This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sorry. We’ve locked your account.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by McCoy

ffmh
ffmh
more options

I GET THE FOLLOWING ERROR MESSAGE:

The confirmation email we sent to ****@****** was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

I NEED MY ACCOUNT TO BE UNLOCKED. MY EMAIL ADDRESS IS THE SAME AS FOR THIS FORUM.

I GET THE FOLLOWING ERROR MESSAGE: The confirmation email we sent to ****@****** was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. I NEED MY ACCOUNT TO BE UNLOCKED. MY EMAIL ADDRESS IS THE SAME AS FOR THIS FORUM.

All Replies (1)

McCoy
McCoy
more options

Hello ffmh,

That must be so frustrating ......

Would you please take look at this (you'll have to scroll down some) :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq