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Firefox Crashes when watching a YouTube video, but not in Private mode..

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

8qazwxsed
8qazwxsed
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Before today, everything worked fine. Now, however, whenever I try to watch a YouTube video, Firefox crashes. The window comes up that says Firefox crashed, but clicking "Close the program" does nothing and I have to manually close Firefox from the Task Manager. What's even weirder is that YouTube keeps loading after the dialogue box comes up, and on one occasion a video even started playing while the "Firefox has encountered an error and needs to close" dialogue box was open. Strangely, I can watch videos just fine in Private mode. However, if I'm in private mode I don't get access to my recommended videos and the like, so I'd like to keep watching videos in normal mode. Please help!

Before today, everything worked fine. Now, however, whenever I try to watch a YouTube video, Firefox crashes. The window comes up that says Firefox crashed, but clicking "Close the program" does nothing and I have to manually close Firefox from the Task Manager. What's even weirder is that YouTube keeps loading after the dialogue box comes up, and on one occasion a video even started playing while the "Firefox has encountered an error and needs to close" dialogue box was open. Strangely, I can watch videos just fine in Private mode. However, if I'm in private mode I don't get access to my recommended videos and the like, so I'd like to keep watching videos in normal mode. Please help!

All Replies (1)

FredMcD
FredMcD
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Those sound like system error messages.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 65.0.1 February 12, 2019 Many issues were fixed.