This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My firefox keeps crashing

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

My Firefox browser keeps crashing, and i don't know why. I reinstall the last version and removed all the extras, so i have a clean instalation. For less than 2 minutes, it crashes and close. My ID report

bp-74588588-2c55-4796-b2c9-8f80c0190327

Please help

My Firefox browser keeps crashing, and i don't know why. I reinstall the last version and removed all the extras, so i have a clean instalation. For less than 2 minutes, it crashes and close. My ID report bp-74588588-2c55-4796-b2c9-8f80c0190327 Please help

All Replies (2)

more options

Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 (2018-11-14) OS Windows 10 OS Version 10.0.17134

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 66.0.1 March 22, 2019


Mon, 26 Nov 2018 21:13:56 GMT

bp-74588588-2c55-4796-b2c9-8f80c0190327 Signature: IPCError-browser | ShutDownKill

more options

That report is too old to be of much use. Do you have any current or not submitted reports?