This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox saves only some passwords

  • 9 replies
  • 1 has this problem
  • 9 views
  • Last reply by HordaLuke

more options

Hi! I can save a lot of account passwords abut not all. Few are not prompting for the option. As for now I found two - https://store.steampowered.com/ and https://evenstadmusikk.no/

I am moving my data from chrome to FF Quantum because I am deleting everything from google (accounts and apps) and I did not have any problems to save them there. Here I have no luck. Just to repeat - Firefox is saving almost all of my passwords. The prompt shows and I have no issues. With these two - no prompt. I tried to edit an account I consider less important - I can't. Only username and password, not the address. I am allowing to save the data (attachment). I have no exceptions. These are no banks or such. And I have no issues to save the data on safari or chrome. How I can have them saved on Firefox when there is no possibility to add data manualy?

Hi! I can save a lot of account passwords abut not all. Few are not prompting for the option. As for now I found two - https://store.steampowered.com/ and https://evenstadmusikk.no/ I am moving my data from chrome to FF Quantum because I am deleting everything from google (accounts and apps) and I did not have any problems to save them there. Here I have no luck. Just to repeat - Firefox is saving almost all of my passwords. The prompt shows and I have no issues. With these two - no prompt. I tried to edit an account I consider less important - I can't. Only username and password, not the address. I am allowing to save the data (attachment). I have no exceptions. These are no banks or such. And I have no issues to save the data on safari or chrome. How I can have them saved on Firefox when there is no possibility to add data manualy?
Attached screenshots

All Replies (9)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 11.6 r602 Shockwave Flash 10.0 r45
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Also, both are out of date.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}


Then reinstall the latest version.

Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version 32.0.0.156

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director
http://get.adobe.com/shockwave/


Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Note: Other Software is offered in the download.

more options

See if any of these links can help you, https://support.mozilla.org/en-US/search?w=1&q=import+chrome

more options

Hi! Thanks for answer - I can't remove something I removed (attachment) I downloaded the FP uninstaller which asked me to install some things I do not want to install (helper). I had to terminate the process to do anything on my mac. I blocked the adobe domain on all my browsers.

more options

FredMcD said

See if any of these links can help you, https://support.mozilla.org/en-US/search?w=1&q=import+chrome

I checked them - I want to import only some passwords and organize everything on my own. And I use firefox for a long time and have things on it which are not on any other browser - so I will not download a new one and set it up again.

more options

FredMcD said

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 11.6 r602 Shockwave Flash 10.0 r45
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Also, both are out of date. Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link} Then reinstall the latest version. Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox). Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x. Flash Player Version 32.0.0.156 https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director
http://get.adobe.com/shockwave/


Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Note: Other Software is offered in the download.

Hi again. My system shows that I have for some reason a flash player installed and it is ver. 11.6.602

more options

Ok - I uninstalled Flash player with the uninstaller. I tried with evenstadmusikk.no - no luck. I wanted to try the import tool - where is it? There are no passwords to import

Modified by HordaLuke

more options

I only know in general about importing from Chrome and called for more help.

more options

FredMcD said

I only know in general about importing from Chrome and called for more help.

Thanks :)

more options

Zalando.no and finn.no - both do not safe my data. I think that is all.