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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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Crash ID: bp-7d590669-ddef-4a72-bec1-1bddb0190509 I can not open firefox in either normal or Safe mode in task manager it show the programme opening then says suspended next to it then crashes above is the latest crash Id please help.

Crash ID: bp-7d590669-ddef-4a72-bec1-1bddb0190509 I can not open firefox in either normal or Safe mode in task manager it show the programme opening then says suspended next to it then crashes above is the latest crash Id please help.

All Replies (2)

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I think that you have to update Firefox. This crash is connected with versions 60-62 branch and there's no occurence of it above 62.

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This looks like a problem with the disk cache (cache2), so maybe try to delete the Cache2 folder in the secondary location in AppData\Local.

  • C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\

If that doesn't work then try a new profile.

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.