This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Popup after windows update

twentybel0w
twentybel0w
more options

I updated windows 10 and now I randomly get a pop up from mozilla asking If I want to allow it to make changes and I need to put in an admin username and pin but it wont let me type anything and it wont go away

I updated windows 10 and now I randomly get a pop up from mozilla asking If I want to allow it to make changes and I need to put in an admin username and pin but it wont let me type anything and it wont go away
Attached screenshots

All Replies (1)

twentybel0w
twentybel0w Question owner
more options

twentybel0w said
I updated windows 10 and now I randomly get a pop up from mozilla asking If I want to allow it to make changes and I need to put in an admin username and pin but it wont let me type anything and it wont go away

Update: I can enter a password but it says my password is incorrect and wont let me reset it I also cannot uninstall firefox without entering a password