This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Getting "Access Denied" error message

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by jonzn4SUSE

more options

I am getting an "Access Denied" message when trying to log into a website that I have used for years. I am able to log in through Safari and Chrome. I recently upgraded to MacOS Catalina, but have no idea if that has anything to do with the problem. The specific message is:

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.354b1f45.1613428618.1e86a7a1

I have tried clearing the cache and cookies, "forget this website" and changing to "no proxy" server. None of these have worked.

Any suggestions to fix this would be greatly appreciated.

I am getting an "Access Denied" message when trying to log into a website that I have used for years. I am able to log in through Safari and Chrome. I recently upgraded to MacOS Catalina, but have no idea if that has anything to do with the problem. The specific message is: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server. Reference #18.354b1f45.1613428618.1e86a7a1 I have tried clearing the cache and cookies, "forget this website" and changing to "no proxy" server. None of these have worked. Any suggestions to fix this would be greatly appreciated.

All Replies (5)

more options

Hi Nancy,

Just to make sure that I provide the right solution, do you experience this on MacOS or iOS?

more options

Kiki,

In response to your question, I am having this problem on MacOS only.

more options

Thanks for confirming. I moved your thread to Desktop instead of Firefox for iOS.

Also, in that case, this may help..

more options

Kiki said

Thanks for confirming. I moved your thread to Desktop instead of Firefox for iOS. Also, in that case, this may help..

I have tried starting in safe mode and "forget about this site". Neither worked.

more options

I've used them in the past and have this link.

https://my.navyfederal.org/NFOAA_Auth/login.jsp