Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox blocking Gmail popups even with an exception

  • 1 reply
  • 1 has this problem
  • 17 views
  • Last reply by Terry

more options

Hi, folks. Firefox (87.0) has just started blocking my popups on gmail even though I have an exception for mail.google.com. (I can no longer compose/edit a message in a new window, for example.) - I can't choose to "allow popups for mail.google.com," as that option is grayed out (likely since I already have that exception in place), and if I choose to "show" the window, it isn't functional (just blank). - I tried starting in Firefox Safe Mode (extensions disabled) and have the same trouble. -If I edit my popup blocker settings so that I'm not blocking _any_ popups, this does resolve the problem: gmail functions as it should. But of course I'd prefer to have a popup blocker in place for other sites. I welcome any wisdom. Thanks!

Hi, folks. Firefox (87.0) has just started blocking my popups on gmail even though I have an exception for mail.google.com. (I can no longer compose/edit a message in a new window, for example.) - I can't choose to "allow popups for mail.google.com," as that option is grayed out (likely since I already have that exception in place), and if I choose to "show" the window, it isn't functional (just blank). - I tried starting in Firefox Safe Mode (extensions disabled) and have the same trouble. -If I edit my popup blocker settings so that I'm not blocking _any_ popups, this does resolve the problem: gmail functions as it should. But of course I'd prefer to have a popup blocker in place for other sites. I welcome any wisdom. Thanks!
Attached screenshots

All Replies (1)

more options

Others have reported the same issue. I can still open the compose window on gmail. Deleting the exception should enable you to again allow popups. This article may help: https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting