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Unable to send emails - outgoing server issue

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by sfhowes

shop39
shop39
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Hello,

We've had an issue with our Thunderbird Account, we have had to change our server settings and outgoing server from 123-reg to outlook.office365. May be easy if I bullet point what we have done..

1. Uninstalled Thunderbird and reinstalled 2. Both server settings have been changed with the correct port and server security (123-reg have confirmed settings are correct) 3. Made sure these changes were saved 4. Closed emails and reopened 3. Receiving emails are working correctly 4. Sending outgoing emails is not working still - a pop up appears asking us to enter a password linked to smtp.123-reg.co.uk (after being changed to outlook.office)

How do we make these changes stick?

Foot note: passwords are correct as we have been able to log into Outlook Mail via our browser.

Many thanks for taking the time to read our query. Hopefully we can find a resolution!

Kind regards, Abi

Hello, We've had an issue with our Thunderbird Account, we have had to change our server settings and outgoing server from 123-reg to outlook.office365. May be easy if I bullet point what we have done.. 1. Uninstalled Thunderbird and reinstalled 2. Both server settings have been changed with the correct port and server security (123-reg have confirmed settings are correct) 3. Made sure these changes were saved 4. Closed emails and reopened 3. Receiving emails are working correctly 4. Sending outgoing emails is not working still - a pop up appears asking us to enter a password linked to smtp.123-reg.co.uk (after being changed to outlook.office) How do we make these changes stick? Foot note: passwords are correct as we have been able to log into Outlook Mail via our browser. Many thanks for taking the time to read our query. Hopefully we can find a resolution! Kind regards, Abi

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Remove the old passwords for 123-reg from Saved Passwords in Options/Privacy & Security, restart TB, enter the password for outlook.office365.com or smtp.office365.com when prompted, check the box to save it in Saved Passwords.