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Exchange email account disappeared

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by ylyoshida

ylyoshida
ylyoshida
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My microsoft exchange email (using exquilla) account disappeared when updated to 9.1. How do I get it back? Or do I need to set it up again? Pay to exquilla again??

Thanks for your help.

Yutaka

My microsoft exchange email (using exquilla) account disappeared when updated to 9.1. How do I get it back? Or do I need to set it up again? Pay to exquilla again?? Thanks for your help. Yutaka

Chosen solution

Finally, it did resolve itself after 2 days. I also contacted Exquilla support and one of them said he had the same problem which resolved by itself after 9-10 hours and he didn't know how it happened...

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All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Perhaps, and most probably, you simply need to update the add-on, which should normally happen automatically on the next restart of Thunderbird.

ylyoshida
ylyoshida Question owner
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I restarted TB many times and also rebooted the computer but no change. Exquilla web site says it supports TB 68 and 78. So maybe it doesnt support TB91...

ylyoshida
ylyoshida Question owner
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Chosen Solution

Finally, it did resolve itself after 2 days. I also contacted Exquilla support and one of them said he had the same problem which resolved by itself after 9-10 hours and he didn't know how it happened...