This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Gmail won't load after clearing cookies & browsing data

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

dhstrongheart
dhstrongheart
more options

I cleared my cookies and cache and now Gmail will not load at all on in Firefox. When I try to open a Gmail tab it just fails to load entirely. I have asked Gmail help and now Firefox.

I cleared my cookies and cache and now Gmail will not load at all on in Firefox. When I try to open a Gmail tab it just fails to load entirely. I have asked Gmail help and now Firefox.

All Replies (1)

FredMcD
FredMcD
more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.