This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Website compatibility issues with certain websites

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

This issue has started to become a problem over the last couple of months. Several websites that I log into frequently are no longer working with Firefox, or are not fully working.

For example, I can't use Firefox for these websites at all. AA.com (gives me a screen that says it's down for maintenance) bankofamerica.com (it allows me to start the login process but when it attempts the 2FA it errors out. ATT.com (everything appears to work, except the chat feature. If I log into att using safari (for example) there is a chat box in the lower right corner. The chat box is not there when I use Firefox.

This is starting to become an issue (and is very annoying) to where I may have to change browsers either to Safari (eh) or Chrome (yuk).

Are some of my settings set wrong? Is there another fix? or......


Thank you Elliot ...

This issue has started to become a problem over the last couple of months. Several websites that I log into frequently are no longer working with Firefox, or are not fully working. For example, I can't use Firefox for these websites at all. AA.com (gives me a screen that says it's down for maintenance) bankofamerica.com (it allows me to start the login process but when it attempts the 2FA it errors out. ATT.com (everything appears to work, except the chat feature. If I log into att using safari (for example) there is a chat box in the lower right corner. The chat box is not there when I use Firefox. This is starting to become an issue (and is very annoying) to where I may have to change browsers either to Safari (eh) or Chrome (yuk). Are some of my settings set wrong? Is there another fix? or...... Thank you Elliot ...
Attached screenshots

Modified by James

All Replies (2)

more options

I am posting two responses. The first may work on some websites while the second may work on the others.


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options