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Locked out of Google Account

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by jonzn4SUSE

Danman
Danman
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Hello Mozilla community.

I have been locked out of my Google account. When I try to log in I get to the Verify its you screen. I click next and it takes me to, "You’ve been signed out for your protection", page. I click continue and it takes me to the account recovery page. I enter my password and get the message: "Google couldn’t verify this account belongs to you".

I've uninstalled Mozilla and reinstalled the latest version. I've added no add-ons and tried agin with no sucess.

I was able to access my account using Google Chrome wiht no issues. Can you help please?

Hello Mozilla community. I have been locked out of my Google account. When I try to log in I get to the Verify its you screen. I click next and it takes me to, "You’ve been signed out for your protection", page. I click continue and it takes me to the account recovery page. I enter my password and get the message: "Google couldn’t verify this account belongs to you". I've uninstalled Mozilla and reinstalled the latest version. I've added no add-ons and tried agin with no sucess. I was able to access my account using Google Chrome wiht no issues. Can you help please?
Attached screenshots

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Try forgetting the site and clearing your browser cache. https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox