This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Load temporary add-on button not displaying popup

rothan.benjamin
rothan.benjamin
more options

I'm trying to load a temporary add-on on my browser, but when I click the button "Load temporary add-on", nothing show up.

I tried to look for errors in the console or debugging tool, but nothing. With snap, I removed with the purge option my Firefox and install it again, but the issue still appears.

Some technical details: Ubuntu 22.04 LTS Firefox version 101.0.1 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0

I'm trying to load a temporary add-on on my browser, but when I click the button "Load temporary add-on", nothing show up. I tried to look for errors in the console or debugging tool, but nothing. With snap, I removed with the purge option my Firefox and install it again, but the issue still appears. Some technical details: ''Ubuntu 22.04 LTS Firefox version 101.0.1 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0''

Chosen solution

@jscher2000 great catch, it's not located only on the load addons button but for the whole file picker feature.

I ran Firefox in safe mode and found the following error: Can't open portal file chooser: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown.

I install the xdg-desktop-portal-gnome package and now it's resolved, many thanks.

Read this answer in context 👍 0

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I recommend that you contact the add-ons team directly in their community forum at:

https://discourse.mozilla.org/c/add-ons/35

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Do other file browsing features work? For example:

  • the Browse button below the text entry box on this site that you would use to upload an image
  • File > Open File
rothan.benjamin
rothan.benjamin Question owner
more options

Chosen Solution

@jscher2000 great catch, it's not located only on the load addons button but for the whole file picker feature.

I ran Firefox in safe mode and found the following error: Can't open portal file chooser: GDBus.Error:org.freedesktop.DBus.Error.ServiceUnknown.

I install the xdg-desktop-portal-gnome package and now it's resolved, many thanks.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Thank you for reporting back. I wonder whether Firefox should check for dependencies when it installs and alert users in a more obvious manner.