This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Google Websites Crash with website not secure error

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by Paul

more options

I work for a company where we have a user that complained that when he navigated to a google website like Google maps, Translate, and Youtube. and clicking around and within the website after a few minutes all websites will crash, and one website will show the error SSL_ERROR_BAD_MAC_ALERT. I have to clear browsing history in order to get it corrected. I can access the websites just fine through Edge, and Chrome. I was able to replicate the issue on two computers in my environment.

I was running off Firefox version 102.0.0 where I experienced the problem, and updated to 102.0.1 and still have the problem. I have googled, and followed this https://appuals.com/ssl-error-bad-mac-alert/ but do not want to have to whitelist all google websites. Is there a reported problem with Firefox?

Any help with this would be appreciated.

I work for a company where we have a user that complained that when he navigated to a google website like Google maps, Translate, and Youtube. and clicking around and within the website after a few minutes all websites will crash, and one website will show the error SSL_ERROR_BAD_MAC_ALERT. I have to clear browsing history in order to get it corrected. I can access the websites just fine through Edge, and Chrome. I was able to replicate the issue on two computers in my environment. I was running off Firefox version 102.0.0 where I experienced the problem, and updated to 102.0.1 and still have the problem. I have googled, and followed this https://appuals.com/ssl-error-bad-mac-alert/ but do not want to have to whitelist all google websites. Is there a reported problem with Firefox? Any help with this would be appreciated.

All Replies (1)

more options

Hi

Could your user be using ESAT antivirus on their computer?