This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Removed login for a site but can still login

more options

I removed the login for id.logi.com and www.logitech.com but the webpage login prompt for id.logi.com that opens their Logitech Options application in Windows doesn't present me with the prompt to enter my login info but still opens the app without logging me in confirmed by the app that I'm not logged in.

When I click to login to the www.logitech.com site I'm also not presented with the username/password prompt butt I am automatically logged in.

After being logged in via the website, now the Logitech Options app shows me logged in while the webpage that launches the app wouldn't log me in but still opened the app.

Clearing site data and cookies for id.logi.com and www.logitech.com didn't fix the problem. How can I not login on one page and be able to login on another page both without a login prompt?

I removed the login for id.logi.com and www.logitech.com but the webpage login prompt for id.logi.com that opens their Logitech Options application in Windows doesn't present me with the prompt to enter my login info but still opens the app without logging me in confirmed by the app that I'm not logged in. When I click to login to the www.logitech.com site I'm also not presented with the username/password prompt butt I am automatically logged in. After being logged in via the website, now the Logitech Options app shows me logged in while the webpage that launches the app wouldn't log me in but still opened the app. Clearing site data and cookies for id.logi.com and www.logitech.com didn't fix the problem. How can I not login on one page and be able to login on another page both without a login prompt?

All Replies (2)

more options

Dropa said

https://support.mozilla.org/en-US/kb/autofill-logins-firefox https://support.mozilla.org/en-US/kb/automatically-fill-your-address-web-forms https://support.mozilla.org/en-US/kb/control-whether-firefox-automatically-fills-forms

Yes I already know about this. As I said above, I removed the login info for id.logi.com and www.logitech.com and while the associated application for id.logi.com didn't show me logged in, logitech's site did which doesn't make any sense.

more options

Usually it's a Cookies/Site Data issue, but let's use a different view.

Open the page where you suspect cookies are set, then open the Storage Inspector tool by pressing Shift+F9. By default, Firefox should start by listing cookies. You can right-click any cookie to clear by site or clear all.

Next, expand local storage and check for values there. Remove as needed.

Next, expand session storage and repeat.

Finally, although most sites do not use it, expand Indexed DB and check that just in case.

Then reload the page bypassing the cache, using either:

  • Shift+click the reload button on the toolbar
  • Ctrl+Shift+R
  • Ctrl+F5

Any improvement?