This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Developer Edition Crashing

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Paul

julian11
julian11
more options

As of 16 August Firefox Development Edition continually crashes.

Firefox standard is fine.

Tried the following 1. Shutdown and restart 2. Refresh 3. Uninstall, download and reinstall (4 times) 4. Chkdsk /r with restart then uninstall and reinstall 5. Open in troubleshoot mode 6. Tried incognito window 7. Tried disabling AV (Eset)

No change other than when the crash happens. Initially it would require opening a few tabs and browsing - now it crashes on startup.

Given that no other applications are behaving adversely, that Firefox standard works, that this was working find until 12 hours ago - my suspicion is it is something to do with the Developer edition.

Any other suggestions welcome.

As of 16 August Firefox Development Edition continually crashes. Firefox standard is fine. Tried the following 1. Shutdown and restart 2. Refresh 3. Uninstall, download and reinstall (4 times) 4. Chkdsk /r with restart then uninstall and reinstall 5. Open in troubleshoot mode 6. Tried incognito window 7. Tried disabling AV (Eset) No change other than when the crash happens. Initially it would require opening a few tabs and browsing - now it crashes on startup. Given that no other applications are behaving adversely, that Firefox standard works, that this was working find until 12 hours ago - my suspicion is it is something to do with the Developer edition. Any other suggestions welcome.

All Replies (6)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

julian11
julian11 Question owner
more options

bp-e2681964-8a65-4f6a-9f79-2da950220816 bp-1ac72e1a-5765-4c83-a803-8f2f70220816 bp-05dbe1cc-e189-4880-83a7-8c46f0220816 bp-af2ddc19-59c0-46d8-97f4-7e0000220816 bp-08db39d1-de86-429c-8a53-032550220816

Looked at the link - tried those already.

Just to point out - Firefox is working. Firefox Developer Edition (my default browser) is the one that is failing.

FDE was working until at least 2022-08-16 00:00:00. No shut down or system changes between that time and 2022-08-16 08:00:00 when the problems started happening. I found references to a disk error (bad sector) in the event log.

Performed a chkdsk /r Then an uninstall Removed the Firefox folder completely Downloaded latest Developer Edition Re-installed

Problem happened immediately

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

You have v. 104.0b9. It should be fixed in 104.0b10

julian11
julian11 Question owner
more options

Thanks - how do I get 104.0b10?

I just went to https://www.mozilla.org/en-US/firefox/developer/ and downloaded the installer.

Ran that to completion.

Same problem.

I then uninstalled Firefox Developer. Then tried the installer again - it installed the 104.0b9 - how do I get 0b10?

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

You have to wait a little. It will be fixed in the next Beta/DevEd release.

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I have contacted our developers who have confirmed that an update is being sent out now that should resolve this issue. If you are unable to open Firefox to update, you can install a new version over the top of your existing copy from https://www.mozilla.org/en-GB/firefox/developer/