This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem login

  • 1 reply
  • 0 have this problem
  • 9 views
  • Last reply by Paul

hamyarlearncomsite
hamyarlearncomsite
more options

Hello My device that was doing 2FA for Firefox sync was destroyed. I do not have the recovery codes. Could you disable the 2fa please?

Hello My device that was doing 2FA for Firefox sync was destroyed. I do not have the recovery codes. Could you disable the 2fa please?

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry but we will be unable to do that. You will need to set up a new Firefox Account.