This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"reply" from "send" folder will not appear in send folder

  • 3 replies
  • 0 have this problem
  • 1 view
  • Last reply by jasper6

jasper6
jasper6
more options

Good Day,

For my email I use imap servers. Whenever I send an email, this will nicely appear in my "send" folder. However, when I open this mail from the "send" folder and press "reply", a new email message will open which has still me as sender and the original recipient as recipient. Whenever I send this message it will also be received correctly by the recipient, but it will not appear in my send folder, hence I loose track of my email. When I use "forward" instead of "reply", the message will appear in my "send" folder.

Is this not working because I use the system in a way it is not designed for? Or is there a way to have the emails appear in my "send" folder when I use "reply", on a message already in my send folder?

Hope my message is a bit clear.

Best regards,

Jasper

Good Day, For my email I use imap servers. Whenever I send an email, this will nicely appear in my "send" folder. However, when I open this mail from the "send" folder and press "reply", a new email message will open which has still me as sender and the original recipient as recipient. Whenever I send this message it will also be received correctly by the recipient, but it will not appear in my send folder, hence I loose track of my email. When I use "forward" instead of "reply", the message will appear in my "send" folder. Is this not working because I use the system in a way it is not designed for? Or is there a way to have the emails appear in my "send" folder when I use "reply", on a message already in my send folder? Hope my message is a bit clear. Best regards, Jasper

All Replies (3)

david
david
  • Top 10 Contributor
more options

OK, I'm just guessing here on what you're describing. I'm guessing the send folder may be threaded and your message isn't appearing as anticipated. You can check that by highlighting the Send folder and then clicking View>Sort By and looking to see if Threaded has a checkmark by it. If so, tick Unthreaded which will reset the sort order of the folder. If that works, great. If not, then the problem lies elsewhere.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Most users, when they want to send an already sent message, use Edit As New Message from the context menu. Try that and see if the resulting sent message appears in the Sent folder.

jasper6
jasper6 Question owner
more options

Thanks for both answers, but threaded wasnt the trick unfortunately. "Edit as new message" does work, as work around. The strange thing is that I asked my mail server technician, and in his Thunderbird it does work. So it looks like it is somewhere a feature in Thuderbird that is off in my version.. Also tried it with Bluemail, an Android e-mail app, and also there it does work. When I press reply, the new send message will appear in my "send" folder. Will try to explore and investigate a bit more in my Thunderbird.

Regards,

Jasper