This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot drag and drop folders and subfolders to new location under inbox

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Wisewiz

EC
EC
more options

When I had windows 10 and a few previous Thunderbird versions, I had no issues dragging and dropping folders and subfolders to new folders or subfolders. This is not about sorting alphabetically, but manually moving a folder to a new location in my folder tree structure. I get the universal NO sign and cannot move them at all. I can drag and drop messages into these folders, but moving the folders are impossible.

I have been trying to fix this with disabling add-ons, restarting, repairing the inbox folder, subscribing and unsubscribing folders, etc. and nothing is working.

I have IMAP and an Outlook 365 email account set up. Using Thunderbird 102.12.0 (64-bit).

When I had windows 10 and a few previous Thunderbird versions, I had no issues dragging and dropping folders and subfolders to new folders or subfolders. This is not about sorting alphabetically, but manually moving a folder to a new location in my folder tree structure. I get the universal NO sign and cannot move them at all. I can drag and drop messages into these folders, but moving the folders are impossible. I have been trying to fix this with disabling add-ons, restarting, repairing the inbox folder, subscribing and unsubscribing folders, etc. and nothing is working. I have IMAP and an Outlook 365 email account set up. Using Thunderbird 102.12.0 (64-bit).
Attached screenshots

All Replies (1)

Wisewiz
Wisewiz
more options

I haven't been able to drag and drop folders, either, but I found an add-on that lets me re-order my folders as I wish. It takes a few minutes to learn how to use it, but from there on, it seems to work very well.

https://addons.thunderbird.net/en-CA/thunderbird/addon/manually-sort-folders/?src=search