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attachments appearing in email

  • 3 replies
  • 0 have this problem
  • 2 views
  • Last reply by david

David Smith
David Smith
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Hi

When I receive some attachments they don't show up as attachments but rather are incorporated in the email. in order to access them I have to go to gmail. See attached screen shot of a Word doc sent as an attachment

Hi When I receive some attachments they don't show up as attachments but rather are incorporated in the email. in order to access them I have to go to gmail. See attached screen shot of a Word doc sent as an attachment
Attached screenshots

All Replies (3)

david
david
  • Top 10 Contributor
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The screenshot doesn't show the issue well. Does Thunderbird indicate there is an attachment and provide the link to download it? More info may be needed, as I am unsure what is happening.

David Smith
David Smith Question owner
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There doesn't appear to be an attachment to the email. I believe what happens is that the attachment appears as 'text' in the email.

This doesn't happen always happen with all attachments. PNGs seem fine but DOCX have the problem. I believe that sometimes rebooting the computer solves the problem but this didn't happen on the most recent occasion. I tried starting Thunderbird in 'safe' mode but that didn't help.

david
david
  • Top 10 Contributor
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Does this come from everyone , or just one person? There may be corruption in the sending. To verify the problem, try sending a DOCX to yourself to see if it comes in properly. I am aware of no bug in this, as that is a common practice.