This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After upgrade to 115: My inbox folder is empty!

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by petasisg

more options

Hi all,

My Thunderbird got updated automatically to version 115.4.61. But after the update, it is not working correctly. I used to have an inbox folder, under which I had all inbox folders from all my accounts. And this was done automatically, by thunderbird, I didn't created it.

But after the update, this inbox folder is empty. The only way to see mails is to go to the inbox folder within each account.

How to restore the normal behaviour?

Hi all, My Thunderbird got updated automatically to version 115.4.61. But after the update, it is not working correctly. I used to have an inbox folder, under which I had all inbox folders from all my accounts. And this was done automatically, by thunderbird, I didn't created it. But after the update, this inbox folder is empty. The only way to see mails is to go to the inbox folder within each account. How to restore the normal behaviour?

Chosen solution

re :I used to have an inbox folder, under which I had all inbox folders from all my accounts. And this was done automatically, by thunderbird, I didn't created it.

I think you are talking about using a Unified folders view and you would have to enable it. The normal default is: View > Folders > 'All'

You are describing something which sounds like this is selected: View > Folders > Unified If you have Unified view selected and you do not want it then uncheck Unfied and select 'All'

re :But after the update, this inbox folder is empty. The only way to see mails is to go to the inbox folder within each account.

If the 'Unified Inbox' does not have a sublist of account Inboxes or some are missing do this:

  • Right click on the Unified Inbox folder and select 'Properties'
  • Click on 'Choose '
  • For each account select the 'Inbox'
  • click on 'OK
  • Click on 'Update'

If it seems corrupted do this:

  • View > Folders > select 'All'
  • View > Folders > uncheck 'Unified'
  • Help > Troubleshooting Information
  • Under 'Application Basics' - half way - Profile Folders - click on 'Open Folder'

A new window opens showing the contents of your profile name folder

  • Exit Thunderbird now.
  • Scroll down and delete this file : 'virtualFolders.dat'
  • Click on 'Mail' folder to see contents
  • Delete this folder : 'smart mailboxes'

Start Thunderbird Allow time for accounts to check for mail etc.

If you want to see Unified folders do this:

  • View > Folders > select 'Unified'
  • View > Folders > uncheck 'All'
Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

re :I used to have an inbox folder, under which I had all inbox folders from all my accounts. And this was done automatically, by thunderbird, I didn't created it.

I think you are talking about using a Unified folders view and you would have to enable it. The normal default is: View > Folders > 'All'

You are describing something which sounds like this is selected: View > Folders > Unified If you have Unified view selected and you do not want it then uncheck Unfied and select 'All'

re :But after the update, this inbox folder is empty. The only way to see mails is to go to the inbox folder within each account.

If the 'Unified Inbox' does not have a sublist of account Inboxes or some are missing do this:

  • Right click on the Unified Inbox folder and select 'Properties'
  • Click on 'Choose '
  • For each account select the 'Inbox'
  • click on 'OK
  • Click on 'Update'

If it seems corrupted do this:

  • View > Folders > select 'All'
  • View > Folders > uncheck 'Unified'
  • Help > Troubleshooting Information
  • Under 'Application Basics' - half way - Profile Folders - click on 'Open Folder'

A new window opens showing the contents of your profile name folder

  • Exit Thunderbird now.
  • Scroll down and delete this file : 'virtualFolders.dat'
  • Click on 'Mail' folder to see contents
  • Delete this folder : 'smart mailboxes'

Start Thunderbird Allow time for accounts to check for mail etc.

If you want to see Unified folders do this:

  • View > Folders > select 'Unified'
  • View > Folders > uncheck 'All'
more options

The part of deleting 'virtualFolders.dat' & 'smart mailboxes' fixed the problem.