This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Password and Primary Password unknown

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by david

ldkamb
ldkamb
more options

I have lost my password and even the primary password. Is there any way to recover from this dilemma? When I click on the TB icon, the first thing I see is Enter your Primary Password. I enter my last PW. No success. So I click on Cancel. Up comes a partial TB screen and another request for Primary PW. Click cancel again and there is TB with all my emails. It is trying to connect to the host server: sending login information. It eventually times out and asks for the Primary PW again.

I can get my email by connecting to the ISP (Frontier.com), but I really miss my TB. I think I have tried everything but nothing seems to work.

Larry K

I have lost my password and even the primary password. Is there any way to recover from this dilemma? When I click on the TB icon, the first thing I see is Enter your Primary Password. I enter my last PW. No success. So I click on Cancel. Up comes a partial TB screen and another request for Primary PW. Click cancel again and there is TB with all my emails. It is trying to connect to the host server: sending login information. It eventually times out and asks for the Primary PW again. I can get my email by connecting to the ISP (Frontier.com), but I really miss my TB. I think I have tried everything but nothing seems to work. Larry K

All Replies (1)

david
david
  • Top 10 Contributor
more options

Here are the known steps to recover Thunderbird when primary password is not known: select tools>developer tools>error console then enter 

  openDialog("chrome://pippki/content/resetpassword.xhtml")    and press reset button.

This process removes all passwords so they will need to be reentered.