Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to play amazon prime videos on firefox

  • 6 replies
  • 0 have this problem
  • 20 views
  • Last reply by Rebecca_M

Rebecca_M
Rebecca_M
more options

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

I've been unable to play amazon prime videos on firefox for some time now. It comes up with error message 'video unavailable'. I've followed all the advice on amazon website and google searches but nothing works. what do i do ? (this is on asus zenbook laptop) I've tried checking for updates on firefox and add ons, restarting Firefox, restarting laptop, clearing cache , checking DRM settings and deactivating proxy servers.

All Replies (6)

zeroknight
zeroknight
more options

Does it still happen in Troubleshoot Mode?

Rebecca_M
Rebecca_M Question owner
more options

I tried trouble shoot mode - it didn't fix it.

zeroknight
zeroknight
more options

Does it still happen in a new profile without signing into Sync? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

Rebecca_M
Rebecca_M Question owner
more options

I signed out of firefox account and it still happens.

zeroknight
zeroknight
more options

Signing out isn't enough, you need to test a new profile. An easy way is to install Developer Edition and see if it happens there or refresh your existing profile.

Rebecca_M
Rebecca_M Question owner
more options

i downloaded developer edition ,and the video plays fine in that. what do i do to fix normal firefox?