This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

deleted emails returning

more options

I delete the emails from inbox folder, then delete them from trash folder. The next day the deleted emails are back in the trash folder. Using Windows 11 Home edition, Thunder bird version 115.5.1 64 bit. Email is Spectrum (Road Runner)

I delete the emails from inbox folder, then delete them from trash folder. The next day the deleted emails are back in the trash folder. Using Windows 11 Home edition, Thunder bird version 115.5.1 64 bit. Email is Spectrum (Road Runner)

All Replies (3)

more options

Hello there We have read the message We try to help

You are using Thunderbird with roadrunner email. Can I ask what type of account do you use in combinations?

Pop email? Try to change the account type. Instead of using Pop accounts try to use a IMAP account ,with that email software you use.(roadrunner). It also support the trash folder.


Greetings Firefox volunteer.

Modified by Googlethunderbird

more options

I'm already using IMAP. it never has done it before, just started this week

more options

Hello there

Some email clients may also be referred to as roadrunner. save a copy of the email on the server after deleting the desired emails. In your Roadrunner email, look for the option to save a copy on the server.

Uncheck or uncheck this function in the subject: leave a copy on the server.

For this email software.


Greetings Firefox volunteer