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thunderbird folder properties/compact won't launch

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  • Last reply by sfhowes

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Hi !

I'm running Thunderbird 129 (beta) on Win10. Long time user & fan of TB...

Currently, right-clicking on Properties or Compact for any folder won't launch/start anything in my TB. Any clue ? Many thanks !

Bit of context: . I'm running numerous accounts and folders; . here, I wanted to compact some folders to bring some hygiene to my mail boxes; . I've been running huge Inboxes (10ks of emails, Inbox file of several GBs... I know, this is BAD ! sorry...) . some of my folders are starting to show corruption symptoms (dates 1970, rubbish text in preview, nstmp folders...) . my TB is parametered to compact when 200MB are saved (though I doubt it actually does) . I used to have msgs requiring me to compact folders, but don't seem to have them any more (maybe the system got tired with my ignoring it ;)

I have read different threads about Compacting (Complications, workaround, Compacting folders...) and folders, but didn't found any solution/workaround. note: I haven't seen any post reporting this specific issue (right-click menu opens, but functionnalities there -such as Properties or Compact- seem inactive or somehow dis-activated).

I tried disactivating any download, and moved huge nstmp files out of the TB folders (trying to make them somewhat lighter).

Many thanks for your help !

Hi ! I'm running Thunderbird 129 (beta) on Win10. Long time user & fan of TB... Currently, right-clicking on Properties or Compact for any folder won't launch/start anything in my TB. Any clue ? Many thanks ! Bit of context: . I'm running numerous accounts and folders; . here, I wanted to compact some folders to bring some hygiene to my mail boxes; . I've been running huge Inboxes (10ks of emails, Inbox file of several GBs... I know, this is BAD ! sorry...) . some of my folders are starting to show corruption symptoms (dates 1970, rubbish text in preview, nstmp folders...) . my TB is parametered to compact when 200MB are saved (though I doubt it actually does) . I used to have msgs requiring me to compact folders, but don't seem to have them any more (maybe the system got tired with my ignoring it ;) I have read different threads about Compacting (Complications, workaround, Compacting folders...) and folders, but didn't found any solution/workaround. note: I haven't seen any post reporting this specific issue (right-click menu opens, but functionnalities there -such as Properties or Compact- seem inactive or somehow dis-activated). I tried disactivating any download, and moved huge nstmp files out of the TB folders (trying to make them somewhat lighter). Many thanks for your help !

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There are a number of bug reports for versions 127, 128 that might provide some clues (start by looking at the most recent). At the very least I would try in offline mode, and disable any external app like AV that might affect compacting (running Windows in safe mode will bypass AV at startup). The error console or log file might be useful.

You should expect more issues with the beta than the release version, so testing with a separate installation of the release, 115 or 128, with a separate, new profile, might be worthwhile.

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Many thanks, sfhowes - definetly going to explore your suggested workarounds.

ps: not sure I understand "AV" ? meaning ? Thanks ! sidenote: already tried offline mode, to no avail. Will share log file if it can help (no error msg)

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AV is antivirus. The general recommendation is to exclude the TB profile from AV scanning, leaving the real-time background scan in place. Running Windows in safe mode bypasses startup apps like AV and any others that might affect TB performance.

http://kb.mozillazine.org/Antivirus_software

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