This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

One Email Account has Password Issue

  • 2 replies
  • 1 has this problem
  • Last reply by jlcinfo

jlcinfo
jlcinfo
more options

I have used Thunderbird for several years with two emails from brighthouse.com (now spectrum). One of the accounts recently (2 week) started prompting for password and never accepts my password as valid. I still can get emails on it but can't send.

I am using the same password I use to get access to account on my second email account on Thunderbird, as well as the spectrum webmail app, and my cell phone without issue.

Attached are screenshots of the server settings for IMAP and SMTP. Your help would be appreciated.

I have used Thunderbird for several years with two emails from brighthouse.com (now spectrum). One of the accounts recently (2 week) started prompting for password and never accepts my password as valid. I still can get emails on it but can't send. I am using the same password I use to get access to account on my second email account on Thunderbird, as well as the spectrum webmail app, and my cell phone without issue. Attached are screenshots of the server settings for IMAP and SMTP. Your help would be appreciated.
Attached screenshots

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The outgoing server should use STARTTLS security on 587 with 'normal password' authentication. Also, make sure the jlc account sends on the Spectrum smtp and the jcabrera account sends on the Charter Communications smtp (bottom of right pane, first picture).

https://www.spectrum.net/support/internet/mobile-email-setup

Helpful?

jlcinfo
jlcinfo Question owner
more options

So, I called Spectrum and they said I had to reset password. I did not change anything else. It works now. Go figure.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.