This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable connect Thunderbird with my email account

  • 25 replies
  • 0 have this problem
  • Last reply by david

more options

I have downloaded Thunderbird but my email password isn't recognized

I have downloaded Thunderbird but my email password isn't recognized

Chosen solution

I am unable to find an account settings menus on Thunderbird. I have a menu to set up my existing email address only. On obviously I am going wrong somewhere but I do not know where.

Read this answer in context 👍 0

All Replies (5)

more options

That was just an example. USANET is the account name for my account. When you click 'account settings' it should show the same image but with your account name. It would help if you could do screenshots. There is a free utility at https://www.bluefive.pairsite.com/ called snapshot. That may help you.

Helpful?

more options

Im afraid that didnt work,. This is what is on the menu" New Account

                                                                                              Create
                                                                                               Open from file
                                                                                                View 
                                                                                                Density
                                                                                                Font Size  is as you see 
                                                                                                Settings
                                                                                                Account Settings
                                                                                                Add ons Themes                                                                                                   
                                                                                                Tools
                                                                                                Help
                                                                                                Exit

The above is as you see on the Menu

Helpful?

more options

Notice that the words 'Account settings' is listed on the menu. That is the selection I have been recommending.

Helpful?

more options

I now have Thunderbird up and running, Thank you for you help and patience it is much appreciated.

Helpful?

more options

That's great news! Thank you for sharing. :)

Helpful?

  1. 1
  2. 2
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.