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deleting message from IMAP account in unified inbox does not work properly

  • 4 replies
  • 0 have this problem
  • Last reply by dhg

dhg
dhg
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I'm running Thunderbird 115.10.1 on Microsoft Windows 10.

I do most of my work in a unified inbox that has three accounts -- 2 POP, 1 IMAP. I added the IMAP account more than a year ago, at least as far back as 102.15.0, and it has never worked right in the unified inbox.

If I open the account inbox directly, I can delete a message (although I don't understand the way the UI works for this account): I press the "delete" button, the header in the message list gets a strikethrough line, and some time later the message vanishes from the inbox.

If I open the unified inbox and delete a message from either of the POP accounts, it vanishes immediately. If I delete a message from the IMAP account, nothing happens in the UI for the unified inbox -- but if I look at another tab where I have the IMAP account inbox open, I see the strikethrough line. Eventually the message vanishes from the IMAP account inbox, and when I look back at the unified inbox, I can see that it has vanished there, too.

Is this as simple as failing to render the strikethrough in the unified inbox, or is there something worse happening here?

I'm running Thunderbird 115.10.1 on Microsoft Windows 10. I do most of my work in a unified inbox that has three accounts -- 2 POP, 1 IMAP. I added the IMAP account more than a year ago, at least as far back as 102.15.0, and it has never worked right in the unified inbox. If I open the account inbox directly, I can delete a message (although I don't understand the way the UI works for this account): I press the "delete" button, the header in the message list gets a strikethrough line, and some time later the message vanishes from the inbox. If I open the unified inbox and delete a message from either of the POP accounts, it vanishes immediately. If I delete a message from the IMAP account, nothing happens in the UI for the unified inbox -- but if I look at another tab where I have the IMAP account inbox open, I see the strikethrough line. Eventually the message vanishes from the IMAP account inbox, and when I look back at the unified inbox, I can see that it has vanished there, too. Is this as simple as failing to render the strikethrough in the unified inbox, or is there something worse happening here?

All Replies (4)

david
david
  • Top 10 Contributor
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It may help to share your settings for how deletions are to be done for that account. It may also help to share if there are any similar settings that are set online for the account. (I mention that because Gmail is an email provider with such settings and there may be others.)

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dhg
dhg Question owner
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My IMAP account is indeed a gmail account.

I have attached images of the gmail and thunderbird settings that looked like they might be relevant to deletion.

I'd be surprised if different choices for these settings would (intentionally) be responsible for the difference in behavior between the ordinary inbox and the unified inbox.

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david
david
  • Top 10 Contributor
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I'm not sure of what you want. What you describe reflects the settings you posted. If you want the messages to delete as they do for the POP account, then set the account to move to trash.

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dhg
dhg Question owner
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My question is: Why does a deletion from the single-account inbox work differently than a deletion from the unified inbox? I don't see anything in the settings to suggest that it should.

(I have some other confusion about IMAP and/or IMAP-with-gmail, but that's not what prompted this posting.)

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