This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why won't open because I have another copy open, when I don't?

  • 1 reply
  • 20 have this problem
  • 14 views
  • Last reply by TonyE

more options

Firefox froze on me when I tried to save my progress in Super Mario Crossover. So I force quit it, after waiting for an hour for it to try and fix itself. I had about 20 tabs open, maybe slight more. Most were links to an academic article website, so nothing too taxing I don't think.

Well, once it closed I tried to reopen it. When I did, I was given the prompt :

"Close Firefox

A copy of Firefox is already open. Only one copy of Firefox can be open at a time."

Well, I don't have another copy open. How do I go about solving this problem.

This happened

Just once or twice

This just happened

User Agent

Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_2; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

Firefox froze on me when I tried to save my progress in Super Mario Crossover. So I force quit it, after waiting for an hour for it to try and fix itself. I had about 20 tabs open, maybe slight more. Most were links to an academic article website, so nothing too taxing I don't think. Well, once it closed I tried to reopen it. When I did, I was given the prompt : "Close Firefox A copy of Firefox is already open. Only one copy of Firefox can be open at a time." Well, I don't have another copy open. How do I go about solving this problem. == This happened == Just once or twice == This just happened == == User Agent == Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_2; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7

All Replies (1)