This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant uninstall -keep saying close firefox but I cant find away to close it

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

more options

I have a problem with my IBFX website. Cant update it. cant unistall firefox because it says it is running but I cant find where to close it

URL of affected sites

http://

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

I have a problem with my IBFX website. Cant update it. cant unistall firefox because it says it is running but I cant find where to close it == URL of affected sites == http:// == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

All Replies (3)

more options

If you open Windows' task manager (press CTRL+SHIFT+ESC in your keyboard), under the "Processes" tab, you can terminate "firefox.exe".

If it's running, of course.

more options

My problem is when I go to the 'helper' file and click on it, nothing happens. I can't do it in the Control Panel either. I do have IObit's Uninstaller 2 and I've had good luck with it taking out unwanted programs. Will it do Firefox?

P.S. I may have an administrator problem on my computer...